social media for hotels hospitality

Hotels serve a VERY SOCIAL guest. People love talking about where they are staying and want to show photos of everything from the glorious lobbies to the extra small bathroom that they want to complain about. These guests don’t keep banker's hours—Hotels need 24/7 coverage.

We manage your accounts on Facebook, Twitter, TripAdvisor, Hotels.com, Instagram, and anywhere else your guests are looking for you or talking about you.

At SocialKNX we not only help you with the social media marketing for your property, but our experienced (and US based) team will cover your social customer service needs as well. If someone sends a tweet out at 9pm that they are frustrated about something, you'd better not be waiting until 8am to respond. By then they've posted it on Yelp, Trip Advisor and probably written a blog post about you. We let your guests know that you are listening and that you care about their experience with you.

Let's get started. We can help you with your social marketing and customer service contact us!