Many of you may be rolling your eyes saying, “Who cares?” While the rest of you are intrigued since you are probably among the masses who jumped on TikTok during the quarantine period to entertain yourself after finishing ALL OF NETFLIX. Now we have Reels to test drive. Aren’t global pandemics useful?
TikTok has been in the news A LOT lately with the announcement of Trump threatening to ban TiKTock in the US and telling Microsoft they have a month to buy the US division of TikTok and all kinds of other craziness. Picturing Microsoft users getting on TikTok is amusing in itself. Perhaps the RickRoll will make a comeback after all. I believe Twitter is now also in talks to purchase TikTok which worries me since Twitter bought Vine before that shriveled …on the vine, I’m not so sure that will go well either. While all the talks and bidding wars go on, Instagram rolled out Reels. Most people had no idea though since it seems to be a feature that is buried inside of stories.
Reels has been available for quite a while in other countries, but it began rolling out August 5th, in the U.S. Since I have been one those “over 40” (ok… over 50!) moms who are cluttering up TikTok with our SAVAGE moves and the Cannibal Dance. I thought I’d check out Reels over the weekend. I was sadly unimpressed. I really was hoping it would be more of a copycat app with the fun comedy and dance memes, but it reminded me more of… VINE.
Here are a few of the main points on each so you can consider where to waste… I mean, spend more of your time. Don’t get me wrong, I do see some amazing ways to use these apps for a brand, but it will take some time to sift through all of the 16-year-old dance videos and lots of creativity to create content that is worth sifting for.
Launched in 2018 and already has over 2.5 billion downloads in the app store—almost a billion users worldwide and 100 million in the U.S. as of August 2020.
More users spending more time on TikTok than on Instagram!
Mostly entertainment- funny and fashion-oriented video challenges
You can view TikTok videos without having an account
Launched August 5th in the U.S.
Must have an Instagram account to view
If you follow someone’s Reels you will also be following their Instagram feed
It is mixed in with Instagram’s main app causing a bit of confusion and clutter with stories, IGTV, and the regular feed all mixed in with Reels
More augmented reality filters (aka-deer face and sparkles spinning around your face to mask wrinkles and puffy eyes)
So after week one (and just two videos posted to Reels), I am not seeing much to get excited about yet. I’m sure there will be more features that get rolled out and perhaps it will take a few months for us “older folks” to find out about Reels since it’s buried within so many other Instagram features. Just look at the success (or lack thereof) IGTV has had. It was supposed to rival YouTube and I’ve never met someone outside of those in marketing who understand what it is, how to find it, or how to use it.
As popular as TikTok is, it will take a lot for Reels to snag market share. But then again, if TikTok gets snapped up by Microsoft and they blend it with LinkedIn (also owned by Microsoft), Reels could have a fighting chance. I’d better start practicing my SAVAGE moves for Reels now.
Like any new app, I suggest people get on there, poke around and watch a few videos or 87 hours of them (which is what will happen when you first get on TikTok) to see where your brand can find a space to fit in. It feels kind of like a junior high dance… stand against the wall looking awkward. Have a few of the mean girls tell you how old fat and uncoordinated you are and then throw your hands in the air like you just don’t care.
When you hear the word influencer what comes to mind? Kim Kardashian? Peyton Manning? When you think about using influencer marketing for your business do you immediately think it would be cheaper to run a 5-second commercial during the Super Bowl? Let’s look at what an influencer is and how you can employ influencers into your 2020 marketing mix.
Definition of Influencer
First, you need to realize that we are all influencers at some level. Your children are influencers of what you buy at the grocery store. You may influence your coworkers or social media audience to try an app or software that you recommend. The number of followers that show under a profile pic does not define an influencer. An influencer is someone who can persuade a group of people—large or small–to take action.
A micro-influencer is someone who has authority in their field but may not be a celebrity. Like the woman who runs a large networking group in your city, or the mom blogger who has several thousand fans reading and engaging on her blog but not millions…yet. The outdoor enthusiast or local tennis star that has a great following on social media but isn’t selling a course or product…yet!
Identifying the Ideal Influencers for Your Brand
Who are your ideal customers? Have you really spent the time identifying them specifically? If so, here are a few questions to answer to start identifying your ideal influencers:
1. Do you know what other products, services, and places your ideal customers love?
2. Who are the leaders in your industry that people trust that may not even be selling anything?
3. Who is writing informative or educational articles that people share but who are not directly competing with you?
An example I will use is in marketing our coworking space, The Village. My target audience is entrepreneurial women and small teams working remote. They are 30-55 years old. These women are attending networking events for entrepreneurs, they follow blogs about working from home or working on remote teams. Many juggle working from home with raising families and may read Colorado Parent’s Magazine.
Building Relationships with These Influencers
There may be times you need to just pay for an influencer to promote your fitness product or a big launch. There are websites to help you identify, select and measure the success of the campaign. Some of the sites show the fee that the larger influencers will charge. Most paid influencers will have a page on their website showing their fees and what you will get for that fee.
You can check out sites like Social Bakers and Upfluence to look for those higher-paid influencers, but I want to talk about those micro-influencers who just might make a bigger impact for very little, if any payment. Let’s look at the steps to establishing a relationship with your list of influencers and incorporating them into your marketing strategy.
Find each of your influencers on the social channels you want to attract your customers. Connect or follow them and read through several of their posts. Don’t look like a scary stalker liking and commenting on every single post but select a few that truly resonate with you and post a thoughtful comment. We love using emojis in the comments to get the comment to stand-out (other than the flame and 100% ones which just scream SPAMMER).
I may sound a little like the character played by Will Smith in the 2005 movie, HITCH but some of you may need a “dating expert” to be very specific with you. So after commenting on a few posts, wait a day or two and then send a DM to each of your target influencers, not to introduce yourself and talk about how awesome your product or service is, but simply to thank them for sharing helpful or interesting content and give an example of something in their post you really found helpful or interesting. [more on being LIKEABLE here]
Watch their feed for interaction and engagement. Who is engaged with this person? Are they the type of people you have in mind as your ideal customer? Pay attention to the types of conversations your influencer prospect is having. Is he or she mentioning other products? If you spend time courting an influencer and all of their fans are not your ideal customers, you are barking up the wrong tree.
What to Pay Your Influencer, If Anything
Keep engaging daily or at least a couple times a week, so you are coming up on their radar. If they have not already replied back to you or thanked you for all of your interaction, send a second DM asking if you can send them something to get their opinion or thoughts. Let them know that you feel, based on their expertise, their input would be so valuable to you.
Based on their response you may find that sending a product or goodie basket is all you have to “pay” to have them talk about your brand. You can also offer an affiliate’s commission to your influencers, in which case you will want to set up a program to track that on sites like Share-A-Sale, GumRoad, or other affiliate programs that make this easy for you to track and payout commissions.
Whether you pay commission or per blog post they write, be sure to use reporting to track how much traffic is coming from this influencer’s site and how much in sales. You want to make sure your time spent courting them is worth it and aligns with your business goals.
Be In It for the Long Haul
While this process may be much more time consuming than just paying an influencer to pitch your product, it is much more sustainable. Often a paid influencer will mention you once or however long you are paying them, and it can come across as inauthentic. If they are being paid, they will also have to disclose that, causing their audience to see it as an ad, not a true endorsement. If you focus on building a sustainable and mutually beneficial relationship with your influencers you could live happily ever after!
We’d love to hear from you. Have you used influencers in your marketing? What questions do you have for us?
Hotel websites are very similar. They all have the same stock photos of beautiful people sitting in beautiful lobbies or the typical hotel bedroom and the navigation panel on the side to book the room. To the average consumer, your hotel website does not do much to differentiate itself from the others. However, there are several things your property can be doing with social media to blow every competitor out of the water.
Here are 7 Ways Your Hotel Can Win With Social:
Listen to the social vine and have your hotel engage early
I don’t mean to listen to someone saying they are thinking of making a trip to Denver and you send a 20% off promo code. I mean use Twitter’s geo-location feature to listen for conversations going on in your city and then jump in and engage in the conversation with fun facts about the city, events that might be taking place that week or “DID YOU KNOW” trivia about your property or area. Ask what brings them to Denver and share a favorite restaurant or place of interest with them. Let them know you can help in any way possible AND oh, by the way, you want to offer them a special deal only available to your Twitter friends. Don’t offer the same worn out deal that they can find on any travel site.
Have your “Social Concierge” welcome a guest BEFORE they arrive
Sure, after booking a hotel room many hotels send a confirmation email, but why not encourage them to connect with you on Twitter, Facebook, Instagram, or any other sites your Social Concierge is connecting with guests. Show them you are on duty and ready to make their experience extra special. You can now extend the guest experience from the booking to the arrival, and of course, all the way through to their next booking.
Provide helpful information to guests
Have the Social Concierge provide guests with seasonal weather information suggested packing items like winter coats or fall sweaters. Put together a list of things ahead of time for each season and then place the link in a tweet or Facebook post to them. On Twitter and Facebook, you can continue the relationship building and find out if they are coming for business or perhaps a special occasion that you can now help make more productive or more special.
Send a link with local events happening in your town and suggested sites to see.Send a list of restaurants in your area and shopping malls around. The concierge at the desk isn’t the only one who can help them make plans.
Let your guests know you’re online and ready to answer any questions, before during or after their stay.This can personalize the experience and nip any problems in the bud. It can also relieve your front desk team from some of the traffic that gathers to ask simple questions.
Watch for SOCIAL check-ins
Be sure and have your social “check-in deals set up” and watch those check-ins daily to also welcome folks who may have come into your social range through these channels. A person is always stunned when they check in on a social channel and someone replies to them with a WELCOME note. It shows you are listening.
Don’t send a typical survey after a guest leaves
These are impersonal and most guests feel as if it goes into a shoebox under the GM’s desk anyway, never to be looked at or acted upon. You do the work. Reach out and ask them via Twitter or Facebook, if their stay was excellent. Get specific feedback and if the guest is delighted, then you can ask if they’d be willing to share the sentiments on TripAdvisor, Google My Biz or Facebook recommendations. Encourage them to share any favorite photos or memories from their trip. Keep the relationship growing!
What are some other ways you can reach out through the social channels that guests are flooding, to create a more unique customers experience? Have you had any hotel or retail store do something creative that WOW’d you? We’d love to hear.
I have a friend who would never allow people to pop in or come over if her house was not perfectly clean and orderly. She had two small children and she said she didn’t want people to see the mess. I always laughed and told her, if that were true for me, I would never have a visitor, announced or not.
There are some businesses that can’t allow people to pop in on them for fear they may see something less than perfect as well. They want everything well scripted and professionally produced before they will allow the world to stop by on their social media channels. They don’t like live-streaming for fear of being imperfect and some don’t even like allowing comments from fans on social media channels for fear of what they might post.
The problem with social media is it should be more… SOCIAL! It is “in-the-moment,” spontaneous, and yes…sometimes MESSY. If your team is waiting for approvals and meetings to take place before a response or post can go up, and you can’t share or ReTweet something from someone else’s profile because it was not screened ahead of time, your brand will struggle to be “social.” Social media is the place to let your audience peek behind the curtain and see how your products are made, your books are written, your team learns together, and how you play.
Some still think social media marketing is best for B2C businesses, but the reality is whether you are a B2B or a B2C, we are all in P2P relationships. Person to Person. We want to connect as one person sharing and providing value to another person. People like to see who they are dealing with at another business. They also want to connect with real people.
Like inviting a new friend over for coffee, social media in a B2B or B2C environment allows you to get closer and begin building the trust needed to establish a relationship. While people may not want to become “besties” with their cell phone provider, they do like to know they have someone there that cares and can help answer questions when they have one.
When I started researching for this post, I found a few B2B companies that were doing an amazing job with their ability to be social and show a human side to a rather technical industry, and of course I found a few that should close their social windows, draw the shades & sit quietly until people pass by.
Let’s take a look at a few good and bad examples of businesses on social media:
AGCO offers a full line of tractors, combines, and other agriculture equipment. They sell to distributors who sell to the end-user (farmer or rancher). You may think an equipment company would have no place on social media sites, but you’d be wrong. This company and their 5 brands are connecting and having real conversations with their distributors, fans and those seeking answers about the equipment.
What they share:
Lots of informational and helpful tips mixed with fun and more playful or personal photo posts. One that I found showed the spontaneity and fun. (Rainbows don’t wait for a committee to approve them.).
What social sites they are active on:
They have a WordPress Blog, Facebook, Twitter, and my favorite was their YouTube channel. They have an incredible collection of educational and informative videos (thousands of videos!) from their own team as well as from their community members.
What we can learn from them:
Provide as much information and helpful content as possible and be where your customers are to answer their questions. Be casual and conversational. Allow your community to be involved in teaching others about your products or services.
The Funeral Industry
This industry is one that you might shudder to think of on social media, but when you consider the fact that at least most of us, will need to secure the services of a funeral home sooner or later (hopefully much later), some make it a very “lively” social experience on their pages and profiles. Most funeral homes are very active in their communities and one, that shares great information as well as these fun community event photos, is Bartolomeo & Perotto in New York.
What they share:
Tips for caregivers and families dealing with aging parents or loved ones. Resources such as Meals on Wheels, hospice care contact information, local blood drives and fun charity walks and runs. You can find information on creative memorial services and explanations on cremation versus burial services. You will also find information on events they are involved in, such as their annual butterfly release (photo below), the 9/11 memorial parade, and their very popular “Stockings for Soldiers” campaign. The community shares the posts, shows up at their events and supports the causes that are close to their hearts.
What social sites funeral homes are active on:
While we found Pinterest boards filled with cemetery statues, memorial ideas, songs for memorial services, floral arrangements, urns and more there were only a few funeral homes who had created boards. Most of the content was user-generated. We found many funeral homes on Facebook and Twitter, and a few savvy enough to answer the many questions consumers have about funerals on YouTube.
And of course there are businesses that try to fit into a typical social mold but their target audiences don’t want to talk there. While I believe any business can learn to be social, the platforms each chooses may need to be very different. A Blog can be a safer place to learn about bipolar disorder than on Facebook, where I wouldn’t want anyone to see that I liked a page let alone that I asked a question or commented there. YouTube videos, and perhaps even Instagram are a better place for someone to learn how to treat acne than for me to follow and engage with @ZitBeGone on Twitter.
Medical and dental offices can be very social if they share helpful, fun and interesting information for their audiences. However, if you take out the fun and interesting posts, it leaves only content about veneers and crowns. There are only so many posts one can take showing the inside of people’s mouths combined with information on root canals. We did find several who know how to be social and are sharing fun community events along with helpful information. Love to Dr. Jim and his Tooth Fairies at Southwest Pediatric Dentistry. (We spent 6 years visiting these fun folks with 3 out 4 of our kids in braces!)
We can see the personality of a business on social media sites.
Download our FREE assessment to see HOW SOCIAL IS YOUR BUSINESS and get tips and tools to improve starting today!
So before hanging your social shingle out letting people know you are on social media, you might want to ask a few questions first:
Is our potential audience active on social media sites?
Which sites and platforms?
Do any of our competitors have active communities on these sites?
Can we write content, regularly, that is more casual in nature and “social” than what is found on our website? (You cannot simply regurgitate your web content over and over and call it social marketing.)
(Here are 30 ideas of things to post on your social media accounts when you don’t know what to say.)
Are we okay with sharing photos, videos, and stories of our team and the daily activities behind the curtain?
Are we okay with allowing our community to share their stories, videos, and photos on our pages and profiles or their own?
Are we okay with people posting feedback about our company, our products and services and even our team members on our pages?
What is the personality of our brand? Not what do we WISH it was, but what IS IT currently? Write the words that describe your brand and your team. Don’t portray one personality online and shock people when they come in to do business with you and your team members.
Are we prepared to let our social marketing team (or person) have some freedom to engage with people and respond in the moment without needing to micromanage?
Being successfully social means being a little vulnerable, and a little more honest about who we really are when the staged photos of fake team members are taken down and the perfect web copy fades away. Being successfully social means having a sense of humor and a more playful spirit. It means letting people pop in without worrying about them seeing a few toys and crumbs on the floor.
How do you feel about letting people see behind the curtain of your business? I’d love to hear from you. Leave a comment below or connect with me on your favorite social media channel… I’m everywhere YOU want to be! @GinaSchreck
We all know that perfectionism, while it has its merits, holds us back from making the progress in our business and in our lives that we truly want and need to make. Perfectionism in marketing is death. Death to progress and eventually to your business. I have to admit, not with any sense of pride mind you, but I have never had to worry about the negative effects of being a perfectionist. I have been a self-proclaimed slacker-mom, rusted trophy-wife, and a fly-by-the-seat of my pants entrepreneur. Always biting off more than I can chew and figuring out how to survive as I choked it down. Let’s just say, I have no shame in my game!
So I am not going to sit here and tell you how I overcame my struggle as a recovering perfectionist. But I am going to tell you that in my 22 years of being in business, helping people with their marketing, I have seen the carnage that perfection leaves in its path. I’m going to give you some facts that will help motivate you to let go a bit with your marketing and then 4 and ½ steps to help you recover, make more progress, and grow your business!Why the ½? Well it’s so perfectly IMPERFECT!
Let’s get a few things out so we can build your motivation for seeing the need to let go of the neat lines and perfect circles:
Perfectionism kills creativity and can completely cripple your ability to get ideas out and move your business forward.
Today’s pace is faster than ever. We can’t wait months to get a piece of content created. Many times, we need it in hours or days.
Marketing is all about testing. Testing means you have to produce multiple products, videos, lead magnets, blog posts, etc. to… TEST.You have to release something to the world before you can truly know what your audience wants. Then you can make adjustments based on the feedback you get. If the only feedback you have is coming from your head, you might spend months on something and then release it to crickets! If it takes you MONTHS before you can get one item completed, the only thing you will test is your patience.
You may say you don’t want to put anything out unless it “looks professional” or is “professionally created.”There is absolutely nothing wrong with things looking professional if it can be done in a realistic time frame. There is nothing wrong with something being created by a professional, as long as they don’t cause said professional to age 12 years working with you because of all of your “small edits.” If you can’t get something out because you are waiting on the graphic designer to return the 87th version of a 2 page PDF, you need therapy…and now the poor graphic designer does too!
Video is one of the hottest marketing tools you have today and yet video is a big hurdle for many perfectionists because there are just so many areas where perfection is nearly impossible. You may want to wait to do videos until you have the perfect equipment. You will of course then need to put it off until you are at your perfect weight and have made an appointment with your hairdresser to get those highlights looking perfect. Then, of course you will need the perfect day when you got the perfect amount of sleep so you look…PERFECT. (I think this could be the beginning of a children’s book… If you give a perfectionist a project.) Let the real YOU shine through. Instead of trying to create a perfectly produced video of you sharing your expertise, imagine sitting across from a friend over coffee and sharing these nuggets of wisdom. Be THAT you on video. It is so much more enjoyable to watch and learn from someone who is REAL like the rest of us.
More motivation here:
Overly produced videos do not do as well as raw footage of the real you when trying to build relationships with an online audience. When people see a very nice “commercial” of you and your product, they see you trying to sell them something. When they see you giving tips, information, or advice with nothing but you and the camera, you become more real and approachable…Even with bags under your eyes! Your imperfections create likability and build trust.
Authenticity comes from showing your imperfections.We want to see the real you not the overly produced you. This doesn’t mean your videos have to be unprofessional, it just means they don’t have to be perfect. You may find after you record your video that a piece of your hair was sticking up like Alfalfa, the entire time. You may start a live broadcast a few minutes late because there were technical glitches. You may be recording a video and you forget something you were going to say next. You may be in the middle of a live video stream and your dog will bark…or all three of them will suddenly go NUTS…all hypothetical examples of course! This is REAL LIFE. What would happen if you were face-to-face with someone and these things happened? You would keep going.
So let’s get to the 4 ½ steps to help you tousel your hair a bit and start producing more marketing content to build your business.
Get rid of “All or Nothing” thinking.
Remember, in marketing your goal is to produce regular content to TEST. You have to let go of the thinking that gets you stuck, or paralyzed. “If I can’t get more people connecting with our brand on social media, then I don’t want to put together the slides for the webinar we were supposed to do. And if I can’t do the slides, then there is no point for me to schedule a weekly Facebook live.” “If I can’t get the graphic artist to get this image just right, I don’t want to put out the blog post.”Put the blog post out with a regular image and you can always go in and swap it out later if you wanted. Aim for PROGRESS, not perfection. You need to TEST, TEST, TEST.
Use tools and then TRUST the tools.
If you find yourself frustrated trying to get your marketing pieces looking professional but can’t do it yourself or your budget can’t afford the cost of having a graphic artist do 87 revisions, check out some of these tools:Beacon for creating tip sheets, resource guides, and even eBooks. Typepad or for creating quizzes. Tools like Canva can help you create infographics or graphics to promote the tip sheets and guides you’ve created. (See our post on Create Lead Magnets for more information.) And if you want a video tool to send out videos in emails check out LOOM, a free Chrome extension that allows you to record just you, or you showing your screen. This tool is free for videos under 10 minutes.
Go for 80% Done.
A good friend of mine (and client), Toni Newman, is a recovering perfectionist as well. Someone told her that she needed to use the 80% rule because her 80% good enough is still 100% enough for everyone else. I love this. If you think you must have 10 pages on your whitepaper before it can be complete, let it go when you have 8. If you think your blog post has to have exactly 1,400 words before it can be published, wrap it up at …. 1,120 (full disclosure… I had to ask Alexa what 80% of 1400 was, whereas I should have said “wrap it up when you are around 1,000 words”). Just learn to let go a little sooner and watch how the world keeps spinning and you get more accomplished.
Allow yourself to be a beginner.
Especially when it comes to using new tools like podcasting or social video! It’s ok to let your audience know you are using a new tool, or finally working up the courage to use live video. Not only will people be ok with it, they will often cheer you on and offer words of encouragement. This transparent confession also makes you much more LIKEABLE.
4 ½. GET STARTED!
That 1st step is the only huge one. Once you commit to doing it—putting yourself out there—getting that first blog post written and published, or that first video done and out to the world, you will find that each one following gets easier and BETTER! I used to tell my youngest daughter, also a perfectionist, that she can’t start something as an expert. Experts become experts by being beginners who kept doing something over and over. You can’t get GREAT until you GET STARTED!
[bctt tweet=”You can’t get GREAT until you GET STARTED! ” username=”GinaSchreck”]
Do you have tips that have helped you overcome your need for perfectionism in your marketing? Do share below. And if you’d like to hear a Facebook LIVE that we did on this very topic with one of our DIY.social Group members, Elizabeth Suarez, check out the video below (and you will hear dogs going crazy!)
So you, like so many business owners, are about to pull your hair out just thinking about all the duplicate Facebook and Twitter accounts you have. Perhaps you have two personal profiles on Facebook, 3 different business pages, and a handful of Twitter accounts that you secured early on as your brand was launching. How did this happen? Many businesses rushed to create a Facebook Page or set up a Twitter account before they really knew what to do with them and now they can’t remember the passwords or even all the usernames they had secured.
You can’t just leave these duplicate or old accounts floating out there like satellite junk floating in space. You may think they aren’t doing any harm, but when consumers search for your brand, it can be confusing if they find several variations. Unlike sitting on multiple domain names to prevent anyone else from grabbing them, an unused social media account with a similar name is seen to the public and will have your consumers wondering which one they are supposed to connect with. It can dilute your brand’s power on social media sites. So what’s a person to do?
Here is how (and why) to convert a PERSONAL PROFILE on Facebook to a BUSINESS PAGE, as well as how to merge two or more Facebook BUSINESS PAGES or PLACE PAGES that may have even been created by consumers who couldn’t find you. Then we will tackle duplicate Twitter accounts, which are much easier to deal with.
CONVERTING A PERSONAL PROFILE ON FACEBOOK TO A BUSINESS PAGE
This one is tricky. Facebook wants you to maintain a personal profile to network and connect with other people. They also want you to maintain a personal profile to MANAGE a business page, but there are times when you and your brand are one and the same. Your name is the name of your business. Professional speakers, actors, musicians, sports figures, or other celebrities, might have a personal profile that maxes out at 5,000 connections and so they either allow followers (people can follow updates you post to PUBLIC without actually “FRIENDING” you. To enable this, go to your GENERAL SETTINGS and look for FOLLOWERS.) or create a business page to allow an unlimited number of fans to join in. Many people in this situation end up creating duplicate content for both sites and then miss messages left for them on one or both.
A bigger reason to convert your PERSONAL PROFILE to a BUSINESS PAGE is if you are conducting or promoting a business regularly from a personal profile. It is against Facebook’s Terms of Agreement to use a personal profile to conduct business or to represent a business. Sure it’s done all the time, but beware, Facebook can (and has) shut down a profile if they discovered it is being used by a business.
Before merging or converting accounts you must first ask yourself if you want to use Facebook for personal use. Do you want to connect with your close friends and family members on a different level than you do with your fans and followers? If you answer, NO, then merging (or converting) the two makes sense. If you answer, YES, you do want to use your personal profile, you can put friends and family into lists and find ways to differentiate your personal from your business pages with different images or clear messages to fans to connect on your business page, telling them why they don’t want to miss the content that is shared there.
If you want to convert your PERSONAL PROFILE and all its friends, family, and fans into a BUSINESS PAGE (fan page) you take one of these two routes:
If you do NOT have a current BUSINESS PAGE, follow these steps:
First, go into your SETTINGS and download a copy of all of your data. You will most likely lose your photos and posts that have been placed on your profile when it converts. You will receive an email with this data.
All of your FRIENDS from your PERSONAL ACCOUNT will become FANS of your page. If someone has already liked your PAGE, they will only be counted once.
Be sure to appoint a new GROUP ADMIN to any groups you may manage, since once your PERSONAL PROFILE is gone, the group will be assigned to someone that Facebook selects (usually the most active member, which may not be who you want in control of your group).
Now to begin the migration, start HERE at Facebook’s Migration page.
You will not be able to UNDO these two, so be sure to think through your plan before you do this.
MERGING TWO FACEBOOK BUSINESS PAGES
If you DO have a current BUSINESS PAGE that you want to merge with your PERSONAL PROFILE follow these steps:
First, go into your SETTINGS and download a copy of all of your data. You could lose your photos and posts that have been placed on your profile when it converts.
Be sure you are not the only admin on your BUSINESS PAGE. Add another person as a manager or admin before your personal profile (which was most likely the only admin on the page) goes away. This additional admin will be the person who can help you post content and manage your account if needed.
Go up and follow the steps listed above to first convert your PERSONAL PROFILE to a BUSINESS PAGE (giving you that additional page that you are going to then MERGE)
Now go to Facebooks MERGE page HERE to begin this process. Keep in mind Facebook will only allow two BUSINESS PAGES to MERGE if they have similar names and are essentially the same type of business. You will select the page you want to KEEP from the first drop-down menu and then you will select the page you want to MERGE it with from the second menu. If Facebook allows your pages to be put together, you will see the CONFIRM button.
You will not be able to UNMERGE these two pages, so be sure to think through your plan before you do this.
DELETING OR INACTIVATING UNUSED TWITTER ACCOUNTS
The hardest part about having multiple Twitter accounts is finding the login credentials for each one. This can be like untangling a ball of tiny chains found in the back of a jewelry box. Sometimes they slip right out and sometimes it is a long and tedious task.
Currently, Twitter has no way to MERGE duplicate or similar accounts into one. They cannot move followers or the people you are following from one account to another, so sadly, it is a matter of closing down unused accounts on Twitter and/or rebranding them.
You can easily change the username for your Twitter account and rebrand the images. As long as the name that you want is available, you can simply go into your settings and change the name.
If you cannot even log into your old accounts because you can’t remember the passwords, try clicking on the RESET PASSWORD and then try and remember the email that you used to set up the account. Twitter gives you a clue as to which email was used –> G***@S****************.com
MERGING YOUTUBE CHANNELS AND DOWNLOADING YOUR VIDEOS
This is another area that is a bigger task than you would think. At this time, YouTube cannot merge two accounts, moving videos from one account to another. You can re-upload your videos from one account to another if you still have the original video files, or you can download your videos from one account and then reupload them.
To download your own videos from YouTube (it is illegal to download someone else’s content without their permission), go to your channel and click on VIDEO MANAGER and select VIDEOS.
Find the Video you want to download and select the DROPDOWN ARROW next to the EDIT link.
Select Download MP4.
I hope this helps you save some of your hair from being pulled out! It can be frustrating and most of the time we are just mad at ourselves for creating so many accounts in the first place. So as you begin to tackle this, take a deep breath and remember, it’s SOCIAL MEDIA…it has to be easier than cleaning up space junk!
Let us know if we can be of assistance in any way. We have a team of experts in just about every area of marketing here at SocialKNX, waiting to help you make sense of your digital and content marketing efforts. You can call us, tweet us and even send telepathic messages–on a good day it can be quite fast–> Try it here!
Gina is the President at SocialKNX, a digital and content marketing firm with offices in Denver, Chicago, and San Antonio. She is an author and international keynote speaker on using today’s tools to reach your digitally savvy consumers. Connect with Gina on Twitter, or just about any social media site known to mankind!
She runs our DIY.social coaching program as well–learn more here: https://DIY.social