If you’re one of the more than 113 million people that own an iPhone in the United States, chances are that you’ve already updated your phone to iOS 14.5. With this update, Apple is requiring users to provide explicit permission for an app to track, collect, and share data. So, after you’ve updated your phone, the next time you go into the Facebook app for example, a prompt will appear where you are asked to allow, or not allow, the app to track your use, and share your data. This is called a Tracking Transparency Prompt, and any apps that do not display the prompt will actually end up being completely blocked in the Apple app store at some point. Initial estimates thought that after the update, the number of users sharing their data will drop to between 10% to 15%, from roughly 70% today.
As a marketer, you most likely rely on social media apps to use this data so you can accurately target your audience for any ad campaigns that you may be running. Obviously, you want to make sure your content is getting in front of the right eyes! User privacy is something that is *very* important to Apple, so despite the pushback from Facebook, it’s highly unlikely that Apple will reverse course and change, or even get rid of, this new feature.
So, what do you do now?!
Initial data is actually more promising than we all thought, with opt-in rates much higher than previously anticipated: 39% overall and 26% average per app. Keep in mind those, these are just preliminary numbers, so this could change over time.
Our friends at Hubspot have given us a few quick tips to help navigate these privacy changes:
Believe it or not, there are other phone makers out there besides Apple! (Android, we are looking at you!) So, you can still target your ad campaigns to those users effectively and rest easy. Remember, when setting up a Facebook ad, you can specifically choose to target Android users.
Rely on your website a little more now. Make use of Google Analytics, or whichever analytics tool you prefer, to pay more attention to where your users are coming from, and what they are searching to get there. Then, you can create target personas or target audiences based on that data. (Data is king, remember! 😉)
Revisit, and refine, your organic content. Take the time to go through your content and make sure everything aligns from your website to your social media. Remember, you want your messaging and brand to be consistent in everything that you post organically! Use any relevant data (back to bullet #2!) to help strength, or refine, your content strategy.
While this iOS update has many marketers and business owners concerned about their ability to target future users and generate quality leads, the true impact of this update won’t really be known until the full rollout is complete. Like in the past, us marketers have adapted to updates and changes, such as moving from traditional marketing to digital, and from one platform to the next. We will get through this together!
If you hear those phrases one more time you’re going to scream, right?
It’s been one year since a world pandemic shut down most of the United States and the way we conducted business and marketing activities drastically changed. As marketers, now that a year has passed, we are forced to take a good look at the ways marketing has (rapidly!) changed in ways that might be permanent.
Preserving a focus on community and empathy was brought to the forefront of marketing efforts during the darkest days of the pandemic – and is definitely a marketing “trend” that is here to stay. The shutdown certainly caused anxiety and stress to be consistent emotions in our daily lives. As marketers, ensuring that messages are empathetic and compassionate is something that is necessary to continue, even a year later. You want to make an effort to be human and speak to consumers without the sales pitch. (Remember- marketing is all about creating that connection!)
And when was the last time you checked out those buyer personas you created? You may have had a crystal clear picture of your buyer persona in the past, but, as we know, things have changed! Businesses are finding all sorts of new buyers for their products or services. Think of all the family members that have learned how to use Zoom just for family get-togethers; Zoom isn’t just for businesses any more.
Have you started doing more online ads since the pandemic started? Well, that is also a “trend” that is going to stay consistent as consumers continue to go online to find the answers and solutions to their problems or needs. Additionally, your digital marketing efforts should still collect data in order to help craft your buyer personas and create impactful digital marketing campaigns using social media, email, paid ads, and more. Your data can help you decide where you’ll need to double-down on marketing efforts that are working and where you need to make tweaks to efforts that aren’t.
You know those 5 statements we opened this blog with? Hard truth: Those statements aren’t unique anymore! Consumers have become “blind” to seeing those statements and they are likely to just keep scrolling past your message. Continue to use phrases and words that are engaging and eye-catching and create that connection. Think outside the box! Remember, you need them to realize that your product or service is solving a problem of theirs!
The pandemic might have shifted the marketing landscape, but it has also created opportunities for brands to effectively reach and engage with consumers at different stages of the buying journey. As the economy continues to recover, there could be an increase in consumer spending, so you want to make sure you’re staying in front of your current and potential customers’ needs.
And of course, there’s social media! Many people have turned to social media for socializing and are now active on a variety of social media platforms- even those who swore they wouldn’t be on TikTok when the pandemic started! This surge in social media use has led to businesses putting a higher focus on building and maintaining strong customer relationships on social media, allowing marketers more efficient and effective communication with their audience.
So while we’ve passed the one-year anniversary of the COVID shutdown, it’s not necessarily a time for celebration. We’ve all adapted in personal and professional ways, and as marketers, we’ve adapted our marketing strategies. That being said, the primary goal of marketing efforts still stays the same: generate brand awareness, increase customer leads, create consumer loyalty, and ultimately grow your business.
You’re browsing the internet, trying to find the perfect image for your blog or your upcoming social media post, and you find it! So you schedule your post or publish your blog and go about your day. Then you check your email later and see a message from an attorney with a copyright infringement notice stating that you have illegally used an image. So what do you do now? (After you’ve taken a deep breath and calmed down!)
Finding the right images to use online can really mean the difference between “blah” and buzzworthy pages, ads, sites, and social media. Sourcing images for your website or social media posts isn’t always easy! The small print found in copyright image policies can be intimidating (and let’s be honest- how many people really sit down and read the fine print when they are searching for images in a hurry?). Words like fair use, attribution, non-commercial, no derivative are not something you see every day so they can definitely be confusing and hard to understand how they apply to you and your small business’ social media strategy. Unfortunately, “I didn’t know!” won’t fly as a valid defense, either.
Once you know the rules, though, it’s easy to follow them! There are also a ton of free stock photo sites that make finding photos a breeze.
So, what is image copyright?
The simple definition is that image copyright is image ownership- whoever took the photo is who owns the image. Image copyright is a form of legal protection that is automatically given to a creator as soon as an image is snapped. Anything from digital art, photographs, paintings, drawings are all subject to image copyright. If your friend takes a selfie with you using her phone, texts it to you, and you post it on Instagram. Technically you needed to ask for her permission to repost that photo since she was the original creator of that image.
How can I tell if I can use an image on social media?
Image copyright covers any image you want to use on social media. If you want to use an image that isn’t yours, you must obtain permission to use it- that may be through a license or obtaining permission directly from the creator. If you are given permission to use the image, be sure to keep a record on hand for future reference, just in case.
Just because a company or an individual has shared an image on a public account, it doesn’t make the image public domain. He/she/the company still very much owns the copyright! That being said, there are some unique ways copyright images can still be shared on your social media page.
It’s typically ok to share images within the various social media platforms, as things like retweets, reshares, repins, or reposts automatically credit the creator of the post/image. Instagram is one of the platforms that this can be tricky – since there is no built-in feature that allows reposting, you must ask for permission. You can do this by sending a direct message or even commenting on the post to make sure the creator is ok with you sharing. Alternatively, there is also an app called Repost that allows you to repost your favorite images or videos on your own feed while giving credit to the original creator.
What about websites?
The same rules apply to images you want to use on your websites. You must be sure to get permission from the creator if there is a specific image you want to use that wasn’t found on free stock photo sites.
OK, so where can I find images to use?
Traditional stock photo sites like Shutterstock, Getty Images, iStock Photo, and Adobe Stock Images are great if you have the ability to pay for your photos. However, there are some great free sites like Unsplash, RawPixel, Pexels, StockSnap, and ReShot are just a few. The images on these sites are creative, eye-catching, and you won’t have to worry about image copyright issues! Although, it is always great to credit some of the creators of the images if you can – a simple tag on IG or “photo cred” in the caption. Additionally, if you use Canva to create your social media images for your posts, Canva has some free photos that you can use in the amazing visuals you’re creating.
Feeling a little overwhelmed by all of this information? SocialKNX can help with that! Our team of marketing rockstars can help you out by creating visual content for your social media that will complement your business and your brand. Reach out to us today to see how we can help!
Instagram recently turned 10. It’s hard to believe this platform has only been around for 10 years. Instagram is such a big part of so many lives, and yet still so many find it confusing and still ignore this powerful marketing platform. There are so many new features that we thought it was time to put out the Ultimate Instagram Guide for 2021. This is a BEEFY post so you may want to bookmark this so you can come back and use it as a reference.
If LinkedIn is the serious business platform for sharing articles, finding jobs, and congratulating people on their recent promotions, Instagram is the peek behind that stodgy curtain where we get to see a more relaxed side of you, and your business. We know it’s true that people buy from those they know, like, and trust, so it makes sense that Instagram is the platform that allows you to invite your audience a little closer to get to know you better, and hopefully they will like what they see.
If you have been dragging your feet on embracing this tool, or find all of its parts just too confusing, this guide will give you all the information you need to finally get moving. There is a lot of information in here so get comfy.
I’m going to break this into segments for you since there is so much to cover. Consider this a guide that you will refer back to over and over.
We will do a deep dive into the 4 types of posts that live on Instagram:
GRID STORIES and LIVE STREAMS REELS IGTV
Next, we will explore the 3 parts to your posts:
CAPTION PHOTOS FREQUENCY (how often you should be posting, which is a question we get almost daily at SocialKNX.)
We’ll wrap up with the different types of content you can rotate in. You don’t want everything to be promotional and as a business owner, you certainly aren’t on Instagram to just share photos of your dogs (although if you are, be sure to drop the name of your account…I love following those accounts). By rotating in different categories or types of content you will have a well-balanced feed or collection of posts.
Let’s take a look at the 4 types of posts on Instagram:
1. Your GRID (AKA: your feed)
This is the hub, the main posts on your Instagram account. The photos here are typically a bit more staged and planned. Consider this the place for your BEST SELF to show up. Your feed is a mix of real images of you, your team, and the occasional (beautiful) stock images or graphics. A carousel post (one that has 2-10 images) can be loaded into one post and will give you more opportunities to have that post seen. If someone sees only the first photo and scrolls by, Instagram will show that post again but start on image 2 or 3 where the person stopped, so your chances are better to grab someone’s attention. Keep this in mind when loading multiple images too. Put those eye-catching images first!
2. STORIES and LIVE Streaming
Stories are those short blips that look as if it is a visual diary of someone’s day at times.If you post only one image or short video, you will see one long continuous line across the top. Each segment of your story is a dash. When I look at someone’s story and see tiny dots, it seems like a big commitment and I usually pass but if it’s great content I will click through each one. Watch your analytics to see if you are overwhelming people with too many segments here.
Stories are where a brand can be more casual, funny, authentic, and it is where you can definitely point people to your other content. Use stories to promote your latest podcast, blog post, or even your latest Instagram post (Grid post). You can also go LIVE in your stories area. When you go to add a post from your home page, you will notice several options- POST-STORY-REELS-LIVE.
Instagram recently extended the amount of time you can go LIVE from 1 hour to 4 hours. My thought is, who is watching a LIVE for 4 hours? This happened during COVID quarantine time, so I believe it was to accommodate all of the classes and events that suddenly went online. 4-hours is also the limit on Facebook LIVES so it makes sense. When you finish your Instagram LIVE, you will be asked if you want to save or download the video. This allows you to edit it or chop it into small sharable pieces for IGTV, Stories or even on your other social platforms.
Another feature that is tied to your Stories, is the highlight button. You may notice that some people have little circles under their bio. These can be categorized and created by you to save segments of your Stories that otherwise will disappear after 24-hours. You may create a button for EVENTS, LAUNCHES, TESTIMONIALS, TEAM MEMBERS, etc. After you create some Story segments you will start to see which pieces you want to tuck away in your highlight buttons. You can always go later and clean out old segments.
Use a tool like Canva to create cute buttons and brand them with your colors.
Reels is the latest roll out and it’s Instagram’s response to TikTok. With fun video effects, you can create educational or just entertaining 30-second videos. The best part of Reels, at least at the time I’m writing this post, is that Instagram is giving special treatment to these video clips as they are trying to get more people to catch on.
When you record a Reel video, it goes onto your feed with a special Reels icon. People can click on the Reels icon on your profile (under the highlight buttons) to watch more of your Reels, and better yet, if someone is watching a Reels video from someone else, Instagram will prompt them to watch more Reels (from other people) and your content is more likely to be found. [Read more on the differences between TikTok and Reels HERE]
This is your space for Long-form video. Let’s just say that this is Instagram’s response to YouTube. Anytime a video post goes over 60 seconds it will show the first 60 seconds in your feed and then have the KEEP WATCHING option that takes people to the IGTV section of your profile.
If you are creating long-form educational and informative video content, this is a great way to share it. After loading it on your feed and in your IGTV, you can make a short story to promote it. It creates a web of links crisscrossing from one area of Instagram to the others.
Now we can dive into the different parts to each post.
On your grid posts, you have lots of room to write, versus your stories, you can put some text (more like a headline) across the image or video, but let’s look at these 3 parts:
What helps you build the “know, like, and trust” factor on Instagram is your ability to connect with your followers. In your grid posts you have the opportunity to start a conversation—to share something and ask questions. This is your caption or copy.
You have a sentence and half before the READ MORE is shown, so make sure you have a strong headline or enticing first sentence. Your content can be broken into two types–CONVERSION-focused (education or informative with CTA) or CONVERSATION-focused (telling a story). You have 1,000 characters in this section.
Start your caption with one of these:
Question – “What can you do to make up income in 2021?” “Have you wondered how to build an online community from the ground up?”
Cliff Hanger – “Last year I made $350K doing this one simple thing” “My business chugged along until I made this one change”
After writing your post ask yourself these 3 questions:
Would my perfect customer find this INTERESTING or HELPFUL?
Are you giving them a reason to take action or respond? Have you asked for a response or call to action? Never leave the conversation hanging with “Fun time with our team.” Ask a question or tell people what you want them to do next. Don’t just say “LINK IN BIO” or worse… don’t put an unclickable link in the post! No one is going to do that kind of work! Give specific instructions: “If you’d like to join our group, click the link in the bio to get started today!” Or “To see how this actually works, click the video link in my bio and be amazed!”
Does it explain who I am or what I do?
Instagram started out as a photo editing platform with beautiful filters making even your boring backyard pics look as if it was a magical wonderland. It wasn’t until marketers got ahold of the platform that we saw the immediate decline in quality of photos.
People started posting horrific colored squares crammed with text promoting their products and services, and cringe-worthy stock images that turned Instagram into a virtual junkyard!
Images are the key on Instagram. Photos of people work best, and if they show your eyes and smiling face, you will see those get the most attention.
Look at any account that gets real engagement on Instagram, and you will notice they are filled with the person’s face or the brand’s products and users of the products up close.
I’m not saying you can’t use stock images, but make sure they are beautiful and fresh. Not the corny images of a sales team in business suits running on a track—JUST STOP THAT! [For help on finding better images, read STOP USING CRAPPY IMAGES]
We all have amazing cameras on our smartphones today so there is no excuse for not having good photos available. Get in the habit of snapping 5-10 images per week that you can use somewhere down the line on your social posts. You can load a single image or up to 10 in a carousel post. These are the posts that have dots underneath the images showing you how many you can swipe through to view.
As painful as it is, you need to take loads of photos of yourself and your team in action (drinking coffee, texting, typing at a desk, looking up at the sky or out a window in deep thought, chatting with someone). If you are stumped and don’t know what kind of images to take, download our 55+ photo shot ideas—Ultimate Photo Shot List to get you going.
Get closer than you think you should. Show the details of things- macro images on Instagram do very well. Instead of showing an item of clothing you are selling, zoom in and show us the buttons or quality stitching. Instead of your whole office, zoom in, and show us something on your desk.
We typically think of Instagram in squares. The photos that get posted on your “grid” or main profile are seen in batches of 9 squares, HOWEVER… when someone is scrolling through their newsfeed on Instagram, you can have your image show up in PORTRAIT mode (1920 x 1080 instead of 1080 x 1080). Just like posting an image to your stories, that portrait mode will take up more real estate, and hopefully grab more attention – Instagram will crop it on your grid so be sure to put your main image in the center. Since marketing is all about testing and tweaking, do some testing on this with your images and see for yourself.
Ok, you may need to sit down for this one… When it comes to frequency of posting on Instagram, daily is not necessarily the BEST for your feed (grid). I know… mind blown right there!
If you are a professional photographer, and you have thousands of beautiful images to share, you might be an exception here, but Instagram is a very visual platform, and just throwing up junk stock images or text-covered visuals is a complete waste of your time.
If you can create better images a few times a week you will have a more beautiful and well-balanced grid to represent your brand. If you have loads of great content, then go for it, but keep in mind that the Instagram algorithm favors NEW CONTENT, so it will continue to show your post for 48-hrs+/- unless you post again shortly after, then the new post will take over. We always suggest testing things in marketing, so do another test here. For a month, post each day and then the following month, post every 2-3 days. Gather some data and then make that decision for yourself.
As you plan your content, keep in mind you don’t want it to all be promotional. Most people get stuck here wondering what type of content to actually post. We have a monthly service for folks who need caption prompts that can be customized and come with fabulous images for Instagram. Check out DIYsocial for more information.
I have 8 categories listed here that we use when writing content in our DIYsocial program as well as for our clients. These should get the ideas flowing for you. At the end of this post, I have a sample content calendar that you can copy and use if you find it helpful.
Categories of Posts
ME/TEAM – These are the nice images you either have a photographer take or you collect [download our 50+ images you need…]. They are photos of your team or yourself in different settings. People love seeing faces and these posts will generally do better than most others.
HOME– Family, pets, cooking, sitting by the fire, etc. These posts are for you to share a little about yourself and things you enjoy doing on the weekend or evenings. You certainly don’t have to share photos of your kids or personal life, but if you can let your hair down a bit, it will draw people in.
LIFESTYLE– Coffee, Tea, Cocktails, Food (real or stock image). You are not necessarily talking about coffee or cocktails but perhaps you are sharing something about your day, or your business. Think of these posts as if you were meeting your prospects or clients for coffee or cocktails and having a conversation.
WORKSPACE– Flat-lay images of your desk, journals, computer or tablet, etc. Clean up that workspace and show people where the action takes place!
PROMOTION– a clear promo post telling people how they can work with you and what you can do to help them. Promote your podcast, new product, classes or service offerings.
BOOK or PODCAST What are you reading or listening to? Show photos of books and podcasts along with a nugget or two that you think others will find helpful or interesting.
QUOTES– Do you have a quote that speaks to you or inspires you? Don’t fill your feed with just text, but when you have a quote or funny quip that moves you… share it with your community.
EVENTS or TRAVEL– Whether you host events, attend events or just love to travel. These can be posts and images to share that love of learning.
Lastly, let’s talk about hashtags!
Hashtags allow people to find content they are interested in and therefore the more you use, the greater the opportunity for more people to find your content. Here are 4 tips for using hashtags on Instagram:
Use 30 on all posts…that’s right THIRTY! The more you use, the greater the opportunity for people to find your content. If you can’t think of 30 hashtags right away, start a list and continue to add to it.
Create a few lists and then you can copy and paste them into your posts- don’t use the same group of hashtags on each post—mix it up.
You can place your hashtags at the end of your caption, or in the first comment. There is a reason for this inconvenient action. Hashtags are hyperlinks so if they are in your post, you may be sending people off of your post and onto other people’s content. They can still see your hashtags in the first comment but by the time they are in your comments they are either commenting or at least reading your comments.
Pay attention to how many people are using that hashtag—If there are too few (12 people using that tag), the hashtag isn’t going to attract anyone, and if there are too many people using a hashtag (20 million), your post will be lost in the masses. Do some research and aim for hashtags between 100,000 and 2 million.
If you have survived reading this resource post, you certainly have what it takes to persevere and the stamina to stay consistent with your Instagram marketing strategy. If your head exploded halfway through this post and you need help managing it all, reach out to our team…it’s what we LOVE TO DO!
Be sure to connect with us on Instagram @SocialKNX and let us know what your biggest take away was. We’ll share your post in our stories and love you forever!
We’ve all been there. You’re redoing your website and you’ve gathered beautiful photos and created thoughtful text that describes the value of your business. But, does it feel like “something” might still be missing? That “something” could be a short introduction video.
As we’ve mentioned, the internet is constantly changing and the content that catches users’ attention has to adapt to be creative, eye-catching and engaging. Creating an intro video will grab your audience’s attention and show what your business is about and what you offer. (Kudos to you if you’re already incorporating video marketing in your social media efforts too!)
What is an Intro Video and What Should it Include?
Think of an intro video as a “snapshot” of your business. It should be approximately 30 to 60 seconds and explain exactly what your business does, what product or service you offer, and why people should buy it. Intro videos should be one of the first pieces of content users see (read: on the front page of your brand new, redesigned website!), so you want to make sure that you not only include the most important points about your business, but also create that connection with the customer that generates some excitement. A great intro video will reflect your business and its personality, inform your audience, and leave them wanting to know more. Also something to keep in mind: the average video is abandoned by 20% of users within the first ten seconds, so you’ll need to capture your audience’s attention within the first five to ten seconds. No pressure.
What Are the Benefits of an Intro Video?
By using an intro video, your website instantly becomes more interactive. Although there are certain visitors who may prefer to read text, the majority of people who land on your site will gladly watch a short video to learn more about your company rather than reading two paragraphs of text. Just remember to keep the video short and sweet – the short attention span of internet users is a real thing!
Intro videos also allow you to efficiently demonstrate what your business does or offers in ways that text alone might not be able too (remember- you want to create a connection!) You can use your video to briefly show how your product or service works, and an intro video will get your message across without “boring” your visitor. Holding their interest throughout the video will increase the chances they will contact you or buy your product and become a (loyal) customer.
Did you also know that Google search results actually prioritize websites that have a YouTube embedded video? Some studies have even found that a website is 53 times more likely to show up on the first page of search results on Google if it has an embedded video. Be sure the title of your video is well written and keyword rich as well (we love this online tool for title optimization).
If your website has a high bounce rate, it could be because visitors are not finding the answers they need right away. An intro video can provide direct, easy answers about your business. A website that has an intro video could see visitors staying longer on each page and the website as a whole. A video encourages engagement on the website- prompting people to learn more about your product or service.
General Tips to Keep in Mind
The viewer will want to know what your business can do for them – how can you help them with a problem they already have or make them realize they have a problem that they didn’t know about and YOU can help? Keep in mind why visitors are coming to your site and be sure to clearly offer a solution to that problem
Consider answering common questions that customers have come to your business with. Having a running list of these questions that you can address not only in your intro video, but also in future videos. This will ensure you always have fresh content to put out!
Always draft a script for your video. Start by making a bullet point list with all of the topics you want to touch on, and start with a short introduction and end with a clear call to action (CTA)- a video without a call to action is a video without a purpose! Don’t make your CTA something generic, consider offering a free guide or redirect them to a landing page on your website. CTA messages should be clear and easy to follow, and be sure to reinforce the CTA by having the text overlaid in the video that repeats what you are saying.
Videos that are funny or emotional tend to have higher engagement rates, so be creative with your script! Also, a great “template” to follow for your script is: Short Introduction→ Main Message→ Details→ Call to Action
Video engagement isn’t the future- It’s NOW! Missing out on video means you’re missing out on potential customers. Here at SocialKNX we can help you come up with creative content and ideas for your video marketing needs to ensure your content is always engaging and up to date.
When we grew up our parents worried if we stayed out past the streetlights or they feared us doing something stupid and the next-door neighbors finding out.
Today we have bigger things to worry about with our kids (and our businesses) online. Reputation and brand management starts very early! Instead of worrying about what the neighbors will think, we need to worry about what the world will think when Google finds out! What will job recruiters, future customers, and college admissions counselors think when they check out our social media channels? I have 4 kids, all grown thankfully, and as my kids were growing up in the new digital age, I was constantly teaching them how to keep a clean digital footprint. I taught them (and their friends) early about the importance of having positive content showing up when someone Google’s their name. If you have nothing out there on the web (hard to do these days) and then one negative thing is posted, it’s very hard to dilute that. When you have 20 positive articles or posts about the good things you are doing, the one negative thing get’s folded in and it’s less painful. I’ve had directors and heads of organizations who have no blog posts, media interviews, or any trace of their existence online and then someone writes a negative article about them… that stings.
Last month I got a call from a father asking if he could hire us to help his son who got into some social media trouble. I explained that we were neither a crisis management firm nor a group of attorneys but I’d be happy to offer any help I could. The entire family came in. The son and a few friends had created a mean-spirited (and plain STUPID) social media account that they thought was anonymous. They posted some mean posts about a few other students and then as if that wasn’t stupid enough, they each liked the posts from their personal accounts. This family wanted to know how they could take down all of the posts that people were spreading. Well, lesson one is, nothing is private…NOTHING! Someone told someone and screenshots were taken and spread around with their names with petitions to get all students to write to the college admissions offices that each of the boys was heading off to. The boy who sat in front of me had been awarded a full-ride scholarship for sports. Lesson two, once it’s out there… IT’S OUT THERE! I used to say, “Once you tweet, you can’t delete” but it really is “When meanness is spread, your reputation is DEAD… almost!”
I wanted to put them all on the “naughty bench” for a 5-year time out! First, what teen hasn’t been taught the lessons of online management by the time he or she is in high school? Second, what parent doesn’t stay involved in the tools of the day so they can advise and teach their children how to use them wisely. It really does have to start when kids are in grade school. Perhaps earlier. After I lectured that boy as if he were my own son, I told them the sad truth… you can’t remove it. The posts and retweets are out there. I advised him to stay out of trouble, spend the next 6 months doing community service, and find new friends.
Today’s youth have grown up social. They have their own YouTube channels and Facebook pages by the time they are 10 (or younger). Some have blogs and websites before junior high. They manage complex social circles and post photos of themselves and their friends EVERYWHERE. Their parents are also blogging about them, sharing embarrassing photos with others on Facebook, and posting videos of little Johnny playing the tuba in the school play on YOUTUBE (usually not in a channel or set to private because mom and dad haven’t figured out how to do that). One study commissioned by security company AVG found that 92% of infants have an online presence by the time they are TWO! Moms post sonograms and infant pics all over their networks.
In business, we want to know where our name and our company brand is being talked about, and we even have tools to find out and manage our brands. You can set up Google Alerts, and use services like Brand Mention to send you notices when your name (or keywords) are mentioned in blogs, Twitter, Facebook, YouTube, and other places. What about for your kids? Don’t be naive and assume they are not using any of these tools. If they are old enough to text message or type on a computer (approximately age 2 these days), they are creating Google tracks.
Remember a brand isn’t just about the information YOU put out there. It is what your customers and others say about you out there. When I say Walmart, what is the BRAND IMAGE you get? Low cost, cheap, yellow happy face-dude? When I say Comcast or any other cable company, what is the BRAND IMAGE you get? And that doesn’t come from what they are saying out there…it comes from what others are saying about them. When was the last time you Googled your name? Your company’s name? Your KIDS names? Do it…with them sitting right next to you…so you can have these conversations. Don’t only check web results, but check images, videos, etc.
The fear of having one’s kids show up in ANY Google search can send chills of fear down the spine of most parents and cause many to pull internet cables out of the house altogether, but we can’t cripple our children by not allowing them to build a positive brand for themselves online either (after all your child just might become a gazillionaire for creating the next Facebook or Shopify). NOW is the time to teach them about reputation management and a safe online presence. Now is the time for YOU to learn about the importance of online brand management and reputation building.
If nothing shows up when you search your name or your company’s name (aside from the website that you hopefully have with the same domain), what can you do to change that so positive posts and threads of your brilliance show up in searches? If you have a common name, what can you do to capitalize on your product or service brand? Perhaps starting that blog you’ve been talking about would give you enough regular Google tracks that you can rise to the top of your name search! Offer to write articles or blog posts (pretty much the same thing these days depending on where it is shared) on other people’s websites or magazines. Creating content in any form (video, audio, written) on a regular basis and sharing it, will help you begin to build and influence the brand you’d like to have.
I’d love to hear your thoughts on this and any tips on how you keep your kids safe, while still allowing them to utilize the tools of their generation. If you don’t have young children in this digital age category…LUCKY YOU! What advice would you give those who do (it is usually the child-free who give the best advice to parents 🙂
With so many tools available to leave Google tracks around town or around the globe, we must be intentional to build positive reputations and avoid any negative press. After all…what would your neighbor’s think?
As always, let me know if I or the team here at SocialKNX can help you and your organization use today’s technology tools to build your business and manage YOUR brand!